GMS Approach

The GMS Approach

GMS' approach to helping its clients enhance Organizational Health and Individual Effectiveness involves focusing on the following three categories of issues:

Strategic Issues

  • Lack of organization vision, mission, goals, values, and overall strategic plan.
  • Inability to measure and prioritize.
  • Difficulty translating a broad vision into actions.
  • Organizational units working at cross purposes; difficulty aligning actions across the
    organization towards a common goal.

Organizational Issues

  • How to organize, what structure makes most sense.
  • Creating or changing organization culture to suit needs of business, customers, and employees.
  • Determining obstacles to increased or in some cases adequate productivity.
  • Leading change efforts.
  • Clarifying roles and responsibilities across departments and work units and among key individuals.
  • Improving efficiency and effectiveness of critical processes.
  • Strengthening customer service, profitability, and employee satisfaction.

People Issues

  • Lack of focus or goal clarity; unclear roles and responsibilities.
  • Inability or unwillingness to work well together.
  • Ineffective communication.
  • Competing agendas and counterproductive internal politics.
  • Unresolved employee conflicts.
  • Ineffective leadership and management.

GMS Values

GMS offers the best qualities of a wise and challenging mentor: honesty, insight, the objectivity of a third party, integrity, and a commitment to another’s success. Each client engagement is tailored to help identify the barriers that block progress, and then to develop and implement an appropriate strategy for the client’s success. Improvement and growth require the courage to look in the mirror…and to own the reflection one encounters. By offering candor without judgment, combined with compassion and humor as needed, GMS helps make the challenging process of identifying and resolving problems a rewarding experience.

GMS’ is committed to every client engagement, whether a long-term executive coaching relationship or a one-day leadership meeting, being characterized by the following values:

Integrity

GMS seeks to understand the client’s goals and then work in partnership to support their achievement. We understand that a project we support is never about the consultant; it’s always about the client. GMS strives to create and maintain the trust that a solid partnership with a client requires.

Flexibility

It is much more important for GMS to be effective than it is for us to be right. Understanding this allows us the flexibility to recalibrate a coaching strategy, modify an agenda during a meeting, adjust the approach to a larger project in response to new developments, and respond to client feedback about the impact of a project during the project instead of after the fact.

Partnership

GMS seeks to understand the client’s goals and then work in partnership to support their achievement. We understand that a project we support is never about the consultant; it’s always about the client. GMS strives to create and maintain the trust that a solid partnership with a client requires.

Honest Insight

From our third party vantage point, a client’s condition and dynamics will always look different to us. One of GMS’ main contributions is to provide observations from this perspective in as insightful a way as possible and in a manner that the client can hear and act on.

Acceptance

It is inevitable that we will encounter the client’s problems, some of them deeply personal. It is not our job to judge, but rather to observe, frame possibilities, inspire confidence, and support change.

GMS Methodology

GMS' Approach to nearly all client engagements employs the following methodology:

  • Assessment and Confronting Reality
  • Continuous Feedback
  • Co-creation/Design
  • Implementation